Watch
GYDA Talks – Micah Solomon
- How Micah helps companies strive for excellence
- Companies that do customer service really, really well
- Why customer service such a pain point for businesses
- Things that companies do wrong and where they can improve
- Secrets to exceptional customer service
- Why a customer-first approach is so important to a company’s success
In this episode, Robert talks with Micah Solomon. Micah is one of the world’s leading authorities on customer service, consumer trends, hospitality, and company culture. He is a consultant, keynote speaker, trainer, and training designer in these subjects, and the author of many books including, Ignore Your Customers (And They’ll Go Away) The Simple Playbook for Delivering the Ultimate Customer Service Experience. Companies in every industry call on him to mystery shop and transform their company’s customer service, and bottom-line results—and he is known as “the customer service turnaround expert.”
Robert and Micah discuss:
